The principle: IW FiNN Solutions, LLC owns the brand, the platform, the client relationships, and every dollar of data generated inside it. Mira Systems is a vendor — a critical one — but a vendor. This framework ensures that no matter what changes in the relationship, Troy Aucoin's clients, IP, and investment are protected. These terms are the floor, not the ceiling, of any executed service agreement.
The Seven Terms
01
Term 1 · Pricing
Price Lock — 36 Months
All fees charged by Mira Systems to IW FiNN Solutions, LLC are locked for a minimum of 36 months from the contract effective date. Any increase after the lock period is capped at the lesser of CPI or 5% per year. No surprise billing. No mid-term renegotiation.
Price predictability is the foundation of a scalable business model. Troy must be able to project costs at 25, 100, and 500 clients without renegotiating.
02
Term 2 · Continuity
99.9% Uptime SLA
Mira Systems guarantees 99.9% platform uptime (excluding scheduled maintenance windows, communicated 48 hours in advance). Downtime beyond this threshold triggers a service credit. This is a measurable, contractual standard — not a best-effort promise.
Client trust is everything. A dashboard that goes dark during market hours damages the IW FiNN brand, not Mira's.
03
Term 3 · Exit Rights
Change-of-Control Protection
If Mira Systems or Hollingsworth Design is acquired, merges, or undergoes a material change in ownership or key personnel, IW FiNN Solutions, LLC has the right to exit the agreement within 60 days with no penalty and full data portability.
Troy is building on a foundation he doesn't control. If Aaron sells Hollingsworth Design tomorrow, this clause ensures the new owner can't hold the IW FiNN platform hostage.
04
Term 4 · Ownership
Data Ownership — Absolute
All client data, financial records, communications, dashboard outputs, and analytics generated through IW FiNN Solutions, LLC are owned exclusively by IW FiNN Solutions, LLC. Mira Systems has no right to use, sell, license, or retain this data. Upon termination, all data is returned and purged within 30 days.
Client data is the most sensitive asset IW FiNN possesses. Under no circumstances does a vendor gain rights to it.
05
Term 5 · Flexibility
Termination for Convenience — 90 Days
IW FiNN Solutions, LLC may terminate the agreement for any reason with 90 days written notice. No penalty. No clawback. Mira Systems is entitled to fees for services rendered through the notice period only. This is a clean exit, always available.
Troy should never feel trapped. A vendor who builds well earns long-term loyalty — a contract shouldn't be the reason the relationship continues.
06
Term 6 · Intellectual Property
IP Ownership — IW FiNN Retains All
The IW FiNN brand, platform architecture, 14 Intelligences framework, DTG™ certification concept, FINN ID service model, all written content, visual assets, and proprietary methodologies developed under this engagement belong exclusively to IW FiNN Solutions, LLC. Mira Systems retains no license, claim, or right to any deliverable after termination.
DTG™, FINN ID, and the 14 Intelligences are genuine IP. They have licensing value. They must remain under Troy's LLC — not the vendor who helped build them.
07
Term 7 · Transparency
Notice Periods — No Surprises
Any material change to services, pricing, personnel, or platform capabilities requires a minimum 60-day written notice. Mira Systems may not discontinue a service or feature without Troy's written acknowledgment. Emergency changes require 24-hour notice and a documented explanation.
Troy's clients depend on a stable, consistent experience. Vendors who can change terms overnight put that at risk.
Before the First Major Dollar Is Spent
These seven terms are not negotiating positions. They are the minimum standard of protection that any serious vendor relationship must meet. IW FiNN Solutions, LLC is already incorporated. The brand is live. The first clients are coming. The service agreement is the bridge between a vendor relationship and a partnership — and it needs to be in place before scale begins.
The ask for Aaron: Let's execute this agreement this week.
Troy J. Aucoin
IW FiNN Solutions, LLC
Founder & Managing Member
Aaron Hollingsworth
Mira Systems / Hollingsworth Design
Vendor Representative